ATO complaints increase: a record-keeping guide for workers and community organisations
Published 11 November 2026 | Source update: 27 October 2026.
The Tax Ombudsman reported 2,376 complaints for April–September 2026, up 74% on the same period in 2025. Debt, payments, interest and penalties were prominent. The release also says the ATO acted reasonably in 63% of investigated debt-collection complaints: complaint volumes do not establish error in each case.
Identify the exact decision or payment concern
Start with the notice, account entry or communication being questioned. Record the date, reference number, amount and the explanation provided. A missing payment, a disputed tax assessment and a complaint about administration are different issues. An organised summary should explain which issue is being raised and what response is sought.
Keep a reliable contact history
Save correspondence and note the date of each call, the issue discussed and any promised action. Distinguish a request made from a request accepted. If documents are missing, identify the gap openly. Repeatedly forwarding the same complaint does not add independent evidence, while a complete chronology can help a reviewer understand where the process stalled.
Choose the right assistance
An administrative complaint does not automatically cancel a debt, pause collection or replace a separate review process. Check the actual notice and obtain appropriate assistance for the pathway and any deadline. A registered tax agent can address individual tax advice. An employment advocacy enquiry about employer superannuation should identify the employment period, fund records and payments being questioned.
For community organisations and their workers
Keep the organisation’s tax affairs separate from an individual worker’s employment enquiry. Establish who is authorised to communicate, which records may be shared and what decision or administrative issue is being reviewed. A clear authority and document list supports careful advocacy without assuming the organisation and its workers have the same tax position or interests.
Source and support
NATSIC-AS provides professional employment and human rights advocacy. General information only; not legal, financial or tax advice. For individual assistance call 1800 238 622 or email gethelp@natsic.org.
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